Day 1:  Establishing the Framework for Effective Ombuds Practice  Day 2: Scope of the Ombuds Role Day 3: Inquiries and Investigations (Individual and SystemicDay 4: Trend Analysis/Challenges & Opportunities for Ombuds Day 5: Report WritingFaculty are expected to include Kwame Addo, Director, Investigations & Conflict Resolution, Ombudsman Toronto; Jay Chalke, Ombudsperson of British Columbia; Ian Darling, Chair, Condominium Tribunal for Ontario;… [read post]